Refund & Cancellation Policy

This policy covers the yearly listing fee paid by service providers to My Society Services. Browsing the website is free for residents.

1. Cancellation

A provider can stop or pause their listing at any time from their dashboard or by writing to us. The fee is for a 12-month listing period and is not automatically renewed; there is no recurring charge.

2. Refunds

• Duplicate payment: if you are charged more than once for the same listing period, the extra payment is refunded in full.
• Listing not activated: if your payment succeeded but your listing was not activated within 7 days and we cannot fix it, the fee is refunded in full.
• Other cases: once a listing has gone live, the fee is non-refundable, including when a listing is removed for breaking our Terms.

3. How to request

Email us with your registered email, business name and the Razorpay payment ID shown in your dashboard. Approved refunds are processed within 5–7 working days to the original payment method (bank timelines may add a few more days).

4. Orders between residents

Payments made directly to a provider for food, classes or other services are between the resident and that provider; refunds for those must be requested from the provider.

5. Contact

Last updated: